Privacy Policy

At Vilo Sky we are committed to safeguarding your privacy. We want you to know how we may collect, use, share, and keep information about you and the choices that are available.

When we provide Vilo Sky products or services to you or your company, we also give you specific additional details about how we will use your personal information in contract terms and/or additional privacy disclosures.

This online privacy statement applies to Vilo Sky websites, online applications that run on smart phones, tablets, and other mobiledevices (“apps”) as well as your use or access of any of our online services, content and other online programmes that we offer with our partners and link to this statement. In those contexts where we indicate, it also applies to certain offline information that we process about you.

Our websites and apps are not intended for children under 16 years of age. We do not knowingly solicit data online from, or market online to, children under 16 years of age.

From time to time, we will change this online privacy statement. Depending on the nature of these changes, we will inform you through our written communications or through our website. Otherwise, we recommend that you check the current version available here.

What information does this online privacy statement cover?

This online privacy statement describes how we (and our Service Providers) collect, use, share, and keep information that we get about you online. We gather Online Information if you:

Visit or use our websites or apps;
Participate in the online programmes we offer;
Receive or reply to electronic communications from us;
View or click on our ads or other online content; and
Interact with us through social media websites and other websites and apps.

In this statement, we also explain how we use Other Information, on its own or in combination with Online Information.

What information do we collect online and how do we collect it?

The types of information we collect depends on which product or service you use.

Sometimes you give information directly to us (or to our Service Providers). For example, you might give us your name, email, mailing address, phone number, or date of birth when you:

fill out an online form or survey, including when you apply online for our products; register, log into using our online services;
register or enrol in our programmes;
enter a competition or register for a marketing offer; or
buy something on our websites or apps.

We also collect information through Cookies and Similar Technologies. Most Cookies and Similar Technologies will only collect De-Identified Information such as how you arrive at our website or your general location. However, certain Cookies and Similar Technologies do collect Personal Information.

We (and our Service Providers or Third-Party Ad-Servers) collect information using Cookies and Similar Technologies, such as:

the device you use to browse our websites or apps (such as information about the operating system, the browser version or the type of device you use to open our electronic communications);
the IP Address and information related to that IP Address (such as domain information, your internet provider and general geographic location);
browsing history on our websites or apps (such as what you search for, the pages you view, how long you stay, and how often you come back);
how you search for our websites or apps, which website or app you came from, and which of our Business Partners’websites you visit;
which ads or online content from us and our Business Partners you view, access, or click on;
whether you open our electronic communications and which parts you click on (for example, how many times you open the communication); and
the location of your mobile device (for the purposes set out below).

We (and our Service Providers or Third-Party Ad-Servers) also collect information made publicly available through third-party platforms such as online social media platforms, online databases or directories, or that is otherwise legitimately obtained.

How do we use the information we collect about you?

We use Online Information we collect about you, either on its own or combined with Other Information: (i) where it is necessary for the performance of a contract or compliance with a legal obligation; (ii) for our legitimate interests, such as to establish,

exercise or defend legal claims, prevent fraud and/or enhance our products or services; or (iii) where we have obtained your consent, such as for marketing purposes. More specifically, we use your information to do the following:

deliver products and services, including to:
recognise you when you return to our websites or use our apps;
tell you about updates to our products, and services;
update you about new features and benefits;
answer questions and respond to your requests made through our websites or apps and through third-party websites (including social media);
improve our websites or apps and make them easier to use;
advertise and market products and services for Vilo Sky and those of our Business Partners, including to:
present content that is tailored to your interests, including Targeted Advertising;
send or provide you with ads, promotions, and offers;
analyse whether ads, promotions, and offers are effective;
help determine whether you may be interested in new products or services;
conduct research and analysis, including to:
better understand our clients and our website or app users;
allow you to give feedback by rating and reviewing our products and services and those of our Business Partners;
produce data analytics, statistical research, and reports;
review and change our products and services;
comply with law and regulation, including to establish, exercise, or defend legal claims and assist in dispute resolution;
as required or permitted by law.

How do we share your information?

Some Online Information and Other Information is Personal Information.

We do not share your Personal Information with anyone except as described below. We will share your Personal Information only with your consent or as required or permitted by applicable law, such as:

with regulatory authorities, courts, and governmental agencies to comply with legal orders, legal or regulatory requirements, and government requests;
with our Service Providers, regulatory authorities, law enforcement and governmental agencies to detect and prevent fraud or criminal activity, and to protect the rights of Vilo Sky or others;
with our Service Providers who perform services for us and help us operate our business;
with Business Partners or Co-brand Partners to offer, customize or develop products and services, either jointly or separately (but we will not share your contact information with these partners for them to independently market their own products or services to you unless you provide consent for them to do so);
for specific products or services, when you have given your consent.

e may transfer your Personal Information outside the UK or European Economic Area, to operate our business and provide you with our products or services. Regardless of where we process your information, we will take appropriate steps to ensure an adequate level of protection for your information in other countries outside the UK or EEA, including the USA, where data protection laws may not be as comprehensive as the UK or EEA.

How do we keep and safeguard your information?

We use organisational, administrative, technical and physical security measures to protect your Personal Information. These measures include computer safeguards and secured files and facilities. We require Service Providers to safeguard Personal Information and only use your Personal Information for the purposes we specify.

We will keep your Personal Information only as long as we need to deliver our products and services, unless we are required to keep it for longer periods because of law, regulation, litigation or regulatory investigations. For example, your Personal Information could be stored by Vilo Sky for 7 years. When your Personal Information is no longer necessary for our business, legal or regulatory needs, we will take reasonable steps to securely destroy such information or permanently de-identify it.

What are your rights?

In certain instances, you have the right to access, update, and/or erase your Personal Information. You may also be entitled to restrict and/or object to the use of your Personal Information in the following ways:

withdraw your consent for our use of your Personal Information at any time;
restrict and/or object to the use of your Personal Information; and
request a copy of your Personal Information we have about you.

If you want to exercise any of your rights or if you have any questions about how we process your Personal Information, please contact us.

What are your choices?

You can exercise choices about how Vilo Sky uses your information, such as how we market to you or how we manage Cookies and Similar Technologies.

You can choose how you would like to receive marketing communications, including direct marketing - whether we send them to you through postal mail, email, SMS and/or telephone. If you choose to not receive marketing communications from us, we will honour your choice.

Do you have questions about the online privacy statement or want to make a complaint? If you have questions about our online privacy statement or how your information is handled, please contact us.